About Us / Commitment to Service
Excellence

A Commitment to Service Excellence
Simply put, we’re there
when you need us. From the initial consultation, to understanding your application and product needs before
product proposal, to keeping you consistently updated during the manufacturing process, to monitoring the
order transportation course as the equipment leaves our facilities, to post-sale follow-up by your AbraxSys
sales associate as well as Customer Service Management...you can rely on us. Every AbraxSys employee
understands that you have a choice when buying and nothing is more important to us than your complete
satisfaction. We will go the extra mile to ensure that your order is handled in a professional, knowledgeable
and reliable manner.
In response to the competition that exists throughout the Industrial and Outdoor LCD Monitor marketplace, as well as our own standards and philosophies, we at AbraxSys are constantly endeavoring to find and implement the best ways of approaching the challenges that we constantly face - to make the most rugged and brightest LCD monitors on the market. Our business and operating philosophies, our systems, and our
continuous training are designed to make AbraxSys team members the most advanced in the LCD monitor industry in terms of
technical skills, knowledge, and capabilities. Our unique corporate culture is designed to enhance our team
members’ satisfaction, motivation and fun! Finally, our overall corporate philosophy toward our business is
designed to instill an attitude and style in each team member that clearly sets us apart from all the
rest.
One of
the biggest challenges that our industry continually faces is providing an acceptable level of service to
customers. Perhaps the most notable effort that we have pursued to address this is AbraxSys' unique
program that promotes providing an exceptional level of service, and creating and maintaining exceptional team
member morale and motivation and exceptionally positive client/customer relations. Known as the "Commitment to
Service Excellence” Program, it is based on providing the highest level of service possible to each of our
customers. In basic terms, it means providing products and services that are always far in excess of what is
provided by the competition and far in excess of what is expected by the recipient of these services. This
program embodies an attitude and a spirit among all of our team members that calls for excellence and true
professionalism at all times relative to the way we undertake all tasks.
Overall,
the fundamental objective of our exceptional program is to establish a personal “commitment to service
excellence” by each team member to provide the highest level of products and service possible to our
clients/customers, and to reinforce each of our client’s/customer’s belief that our products and/or services as
well as our team are the finest in the area, and the best for them.
Each
team member is encouraged and is expected to “do whatever it takes” to satisfy the needs of each of our
clients/customers.
The AbraxSys Team

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